Refund policy

30-day return and refund offer

Under our voluntary 30-day offer, you may request a refund within 30 days after your item is delivered. To qualify for this offer, your item must be unworn or unused, in the original condition you received it, with its tags and original packaging. Please keep your receipt or other proof of purchase.

Our standard prewritten message-card necklaces are eligible for this offer, including necklaces purchased at a sale price. A standard prewritten message card is not excluded as a personalized item.

These conditions apply to our voluntary offer. They do not restrict any cancellation, refund or other consumer rights you have under applicable law, including rights relating to faulty or incorrectly supplied goods. See “Your consumer rights” below.

How to request a refund

Email help@amorependants.com or use our contact form. Include your order number and the item you would like us to review.

We review each request individually against the eligibility conditions above and will let you know the outcome. If your request is approved, we will refund you without requiring you to mail the item back. No physical return or return postage is required under this policy. You do not need our prior approval to exercise a statutory right of withdrawal.

Refund amount and original shipping charges

For an approved ordinary change-of-mind request under our voluntary offer, we refund the amount you actually paid for the eligible refunded items, plus applicable taxes on those items. Original outbound shipping and delivery upgrade charges are not refunded for these requests, except where applicable law requires reimbursement. This applies whether you request a refund for all items in your order or only some items.

Damaged, defective or incorrect items

If an item is damaged, defective or different from what you ordered, contact us as soon as you discover the issue with your order number. We will review the issue for an appropriate replacement or refund at no extra cost to you. If available, include photos of the item and packaging. No physical return or return postage is required under this process.

If we issue a refund for an affected item, it includes the amount you actually paid for that item, applicable item taxes and original delivery charges attributable to the affected item where applicable. Missing packaging or discovering a problem after delivery does not by itself remove your rights under applicable law. Our voluntary 30-day deadline does not replace the legal time limits for these claims.

Refund processing

Approved refunds are issued to your original payment method within 10 business days after approval. Your bank or card provider may take additional time to post the refund. Where applicable law requires a different refund deadline or process, that requirement takes precedence.

For a refund under our voluntary offer, if more than 15 business days have passed since approval and you have not received it, please contact help@amorependants.com. You can contact us sooner if you need help.

Choosing a different item

If you would like a different item, request a refund under the terms above. Once approved, you can make a separate purchase for the new item.

Your consumer rights

Nothing in this policy excludes or limits rights or remedies that applicable consumer law gives you. If a term of our voluntary offer conflicts with a mandatory legal right, that legal right takes precedence.

Where EU withdrawal rights apply

Where EU consumer withdrawal rules apply to your purchase, you generally have 14 days from delivery to tell us clearly that you wish to withdraw, without giving a reason. You can contact us using the email or contact form above. Our approval is not required, and any other valid method of notifying us remains available. No physical return or return postage is required under this policy, including for an applicable statutory withdrawal.

You may handle and inspect goods as needed to establish their nature, characteristics and functioning. The unused-condition, tags and original-packaging requirements of our voluntary offer are not automatic barriers to this statutory right. Where the law permits, you may be responsible for diminished value caused by handling beyond what is necessary for that inspection.

For withdrawal from the whole order, we will reimburse the payments required by applicable law, including the cost of our least expensive standard delivery option. Any additional amount you chose to pay for a more expensive delivery option is not required to be reimbursed under the EU withdrawal rules. Reimbursement is due without undue delay and generally within 14 days after you tell us you are withdrawing. Because this policy does not require a physical return, reimbursement will not be held pending receipt or inspection of a returned parcel.